Roberto's working book
User proximity, usage of cutting edge technologies, deep understanding of the customer needs created the first dashboard with KPIs coming from any IT department, opening a invaluable wndow over the IT operations! Experience the future with our groundbreaking dashboard, providing insights into IT diagnostics and service requests, all in one place. DT-D.A.S.H. streamlines all IT […]
One powerful tool in meeting the challenges of modern IT management is effective Service Catalogue management. This article explores why regular management of the Service Catalogue and engagement with Service Owners are crucial for tracking processes and achieving business goals in a multinational context, with a particular focus on the hidden costs of unmaintained software […]
In the fast-paced world of software development, managing offshore partnerships can be a complex challenge. However, when done right, it can lead to remarkable results. I’d like to share my experience of leading a software factory with 150 Indian developers and how we dramatically improved customer satisfaction from 2.85 to 4.41 out of 5.
Leveraging SAP Solution Manager’s ChaRM, Solvay was able to create a single central IT Change Management process that allowed them to monitor every single change throughout the company, harmonizing the governance of support services and simplifying the end-to-end change management process across the entire value chain of the “new Solvay”.
The seminar was mainly focused on use of CFD tools for Risk Assessment.The presentation explain the added value released to the customer combining CFD with Virtual Reality.
This case study examines the implementation of an API-driven automation project at a leading luxury fashion house. As the Project Manager, I led the full functional team to address operational inefficiencies through strategic use of technology, specifically focusing on API integration and process automation.
